Seth says that "bringing symmetry to asymmetrical relationships is a huge opportunity for a technology company." I don’t think this statement goes far enough, not by a long shot.
It’s not just about technology companies.
When there are significant asymmetries, there are systemic issues, not just technical ones.
The statement above needs to be reiterated: it’s not just about technology companies. It’s not even "just" about business. It’s about equilibrium, which just seems to be one of those states that things usually trend toward. Here are over 50 other examples.
N.B. I recognize the inherent conflict between the statement above vis-à-vis W. Brian Arthur’s work on increasing returns (cite). But there are currently a lot more examples of equilibria versus increasing returns.