Sprint Fires Over 1,000 Customers

Sprint has fired over 1,000 of their customers.  On June 29, 2007, Sprint sent out letters to a number of customers that stated:

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information…Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."

Here’s a copy of the letter:


image: MissDiva

I think Sprint’s move is terribly, well…uncreative.  You’ve got a group of over 1,000 very vocal customers.  Is there not a way to turn all that energy to good, mutual, use, where the customers can get their problems solved and can provide the organization with information or ideas that could help the rest of the customer base?  It makes me wonder — were the problems that these customers were having with the service unique in some way that made them difficult to resolve?  Or are the problems endemic within Sprint’s processes, and it’s just this group of customers that were actually following up and attempting to get them resolved, instead of rolling over?

(If you remember, I’ve had my own issues with Sprint over the past couple of years.)

Who else has had issues with Sprint recently?

More on the story here:

5 Replies to “Sprint Fires Over 1,000 Customers”

  1. Does anyone have a Utah Connection to the cancellations? I work at a TV station and want to do the story.

  2. My understanding is that these customers were trying to scam Sprint into giving them free service. The Consumerist has the story.

    From the Article (http://consumerist.com/consumer/exclusives/sprint-customers-terminated-for-complaining-too-much-were-scamming-sprint-for-free-service-277026.php):

    SPRINT INSIDER: These were the customers that had nothing to do but call us every single day demanding credit. And they were getting it because customer care was getting exhausted from arguing with them. So a nickel at a time these customers were collecting literally thousands of dollars in credit balances.

    We were targeting people that were just outright defrauding the company. These customers will probably eventually force their future service providers to take similar action if they do not change their ways.

  3. I whish Sprint would have fired me! I have to call them every month because my bill is wrong, (they have charged me too much for something). Not to mention I have 5 phones on my account and never late on my bill and you can bet on one of those phones is going to lose its internet serive every month and it take at leat 3 to 4 calls to get it fixed. And you are on hold 20 to 30 minutes when they answer, and each time they transfer you to another rep because that is “not there department”.

  4. i work in a call center at sprint and im glad we fired those customers they were the customers calling in every month begging for money for services they used and just did not want to pay one of the excuses they gave im a loyal cust and pay my bill every month, but arent u supposed to pay your bill every month. They need to realize we dont owe them anything.

  5. I called up Sprint (Nextel) and spoke to one of their customer service agents by the name of Steve to report harassment/threatening/abusing/offending/nuisance calls from a number (503-457). Steve said Sprint (NEXTEL) cannot do anything, even though Sprint’s terms of service agreement with the customer explictly speaks of harassment/threatening/abusing/offending/nuisance calls. With Sprint Customer Service Agents as Steve, who believe as long as a Customer is paying his Sprint bills on time, everything else does not matter is shocking and should be an eye opener. What a shame! Never will recommend or get Sprint service.

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