Sprint has fired over 1,000 of their customers. On June 29, 2007, Sprint sent out letters to a number of customers that stated:
"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information…Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."
Here’s a copy of the letter:
I think Sprint’s move is terribly, well…uncreative. You’ve got a group of over 1,000 very vocal customers. Is there not a way to turn all that energy to good, mutual, use, where the customers can get their problems solved and can provide the organization with information or ideas that could help the rest of the customer base? It makes me wonder — were the problems that these customers were having with the service unique in some way that made them difficult to resolve? Or are the problems endemic within Sprint’s processes, and it’s just this group of customers that were actually following up and attempting to get them resolved, instead of rolling over?
(If you remember, I’ve had my own issues with Sprint over the past couple of years.)
Who else has had issues with Sprint recently?
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