Seidenberg, table for one? Your clue-by-four is ready.
“Seidenberg, for instance, said people often complain about mobile phone service because they have unrealistic expectations about a wireless service working everywhere. Verizon Wireless, a joint venture of Verizon and Vodafone, is the state’s largest mobile phone provider.
‘Why in the world would you think your (cell) phone would work in your house?’ he said. ‘The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement.‘
Seidenberg said it’s not Verizon’s responsibility to correct the misconception by giving out statistics on how often Verizon’s service works inside homes or by distributing more detailed coverage maps, showing all the possible dead zones. He pointed out that there are five major wireless networks, none of which works perfectly everywhere.” (emphasis added)
Wow. I’m not a Verizon customer. Nor is Sunil Pandey, but here are his questions for Seidenberg:
“Ummm.. Mr. Seidenberg, I’m not a Verizon Wireless customer, but those who are, are *paying* for the service, you’re not doing a charity for them! obviously they will have expectations! Calling them unrealistic is basically insulting your customers, and I don’t think anyone can stay in the business for too long by doing that. If too many customers are complaining about something, perhaps there is something wrong with you, not with them! … So, what comes next? ‘Why in the world would you think your DSL should be faster than dial-up?’ ‘Why in the world do you think your land line should work 24 hrs a day?'”
“First you have that ‘can your hear me now’ ad campaign and now you are giving lame excuses?”
Any other good Verizon stories out there?