Customer experience, social media and community guy. VP, Platform Products at Swipp.
Follow @ccarfi on Twitter
The Social Customer Manifesto
I want to have a say.
I don’t want to do business with idiots.
I want to know when something is wrong, and what you’re going to do to fix it.
I want to help shape things that I’ll find useful.
I want to connect with others who are working on similar problems.
I don’t want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)
I want to buy things on my schedule, not yours. I don’t care if it’s the end of your quarter.
I want to know your selling process.
I want to tell you when you’re screwing up. Conversely, I’m happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
I want to do business with companies that act in a transparent and ethical manner.
I want to know what’s next. We’re in partnership…where should we go?
Congrats on the new move man. Sounds like a great fit. This gets you back to the product side. I’ll be watching with interest.
Thanks, Tac! It’s going to be a rocket ride.
Hope things are well up north!
. the plot thickens….
Social. VRM. Crowdsourcing. Massively distributed . ….