« Chuck Revell - SF Photog Deity | Main | Should Customers Control Their Own Information? »
Backstage with the Google Wave team
October 15, 2009 | Permalink
Neat Stuff
The Social Customer Manifesto
- I want to have a say.
- I don't want to do business with idiots.
- I want to know when something is wrong, and what you're going to do to fix it.
- I want to help shape things that I'll find useful.
- I want to connect with others who are working on similar problems.
- I don't want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)
- I want to buy things on my schedule, not yours. I don't care if it's the end of your quarter.
- I want to know your selling process.
- I want to tell you when you're screwing up. Conversely, I'm happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
- I want to do business with companies that act in a transparent and ethical manner.
- I want to know what's next. We're in partnership…where should we go?
Recent Posts
Two Ways to Subscribe
Must Reads
Archives
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
- April 2006
- March 2006
- February 2006
- January 2006
- December 2005
- November 2005
- October 2005
- September 2005
- August 2005
- July 2005
- June 2005
- May 2005
- April 2005
- March 2005
- February 2005
- January 2005
- December 2004
- November 2004
- October 2004
- September 2004
- August 2004
- July 2004
- January 2004
Blogroll
- Marshall Lager
- Chris Brogan
- Think Customers: The 1to1 Blog
- Ocean Champions
- Sarah Dopp
- Adam Metz
- Leif Chastaine
- Marianne Richmond
- David Armano
- Annette Kramer
- Paul Greenberg
- Elisa Camahort
- Jory Des Jardins
- Lee LeFever
- Jake McKee
- Johnnie Moore
- Jennifer Rice
- Shel Holtz
- Hugh McLeod
- Craig Williams
- Elizabeth Albrycht
- Judith Meskill
- Neville Hobson
- Danah Boyd
- Jerry Michalski
- Stowe Boyd
- Jeff Jarvis
- Lawrence Lessig
- Dan Gillmor
- VentureBlog
- Tony Gentile
- Roland Tanglao
- Lisa Stone
- Ross Mayfield
- Doc Searls
- Christopher Allen
