Thank you for sharing that with me. I’ve been trying to tell everybody words matter since Palin got nominated, and I don’t think people really “get it.”
Customer experience, social media and community guy. VP, Social Business Strategy at Ant's Eye View.
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The Social Customer Manifesto
I want to have a say.
I don’t want to do business with idiots.
I want to know when something is wrong, and what you’re going to do to fix it.
I want to help shape things that I’ll find useful.
I want to connect with others who are working on similar problems.
I don’t want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)
I want to buy things on my schedule, not yours. I don’t care if it’s the end of your quarter.
I want to know your selling process.
I want to tell you when you’re screwing up. Conversely, I’m happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
I want to do business with companies that act in a transparent and ethical manner.
I want to know what’s next. We’re in partnership…where should we go?
Thank you for sharing that with me. I’ve been trying to tell everybody words matter since Palin got nominated, and I don’t think people really “get it.”
This is outstanding. “Well said.”