Let’s Be Careful Out There
6 Aug
Just got off the phone with CRM übermensch Paul Greenberg, who is well on the mend after last week’s scary, scary incident. All is well and things are tracking by the numbers, so he’ll be back up and at ‘em soon.
He’s currently working on the 4th Edition of CRM at the Speed of Light. Here are a couple of excerpts:
- Chapter 1: The Customer Ecosystem
- Chapter 2: CRM 2.0
- Chapter 3: Definitions Galore
- Chapter 4: Customer Experience
You can also follow Paul on Twitter at @pgreenbe.
Hey Paulie…glad you’re feeling better. You scared me, bud.
Customer experience, social media and community guy. VP, Social Business Strategy at Ant's Eye View.
Hey Chris,
It will take more than a car to stop The Dean of CRM. I’m just glad the car wasn’t being driven by a Red Sox fan!
no kidding!