Turnabout Is Fair Play

Dave Winer:

"Not only do companies go global easily, their customers do too.

Now we all have much better information, when we need it, to make a decision about who to do business with.

Marketwatch: "Eateries see reviewers at every table."

Businesses that really think of the customer will be rewarded, and those that fake it, will fail to compete.

If you don't want your customers to find out that you mistreat customers, then don't mistreat customers.

Don't expect them to suffer sliently. That worked in the last century, it doesn't work in this one."