Airline Customer Follies, Episode #7,325

United Airlines (via Joseph Jaffe):

"United - The Thinking Airline - has decided to drop snacks on flights less than 2 hours (which PS equals about 5 hours when you factor in travel and wait time)

According to the geniuses at United, they figure this move will save them $650,000 this year. I guarantee you they'll LOSE more than $650,000 with passengers that choose alternative airlines in the process."

American Airlines (via Mary Trigiani):

"Atlas Shrugged, by Ayn Rand, is a heavy piece of melodramatic fiction. Or so I thought. Then I was stranded two weeks ago in O'Hare Airport. I realized about six hours into my 18-hour ordeal that one of the themes of the book -- the decline of the railroad industry -- was coming to life before my very eyes. Only this time, it was an airline."

On the other hand, Shel Holtz calls Southwest one of his favorites.