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Ow, That's My Foot I Just Shot
Another great nugget from Fastlane from the post referenced here:
"My wife and I have had our share of issues with different dealerships. During our last purchase, in 2001, we were ready to close the deal on a Trailblazer. The salesman was great. However, before we could close we had to talk to the warranty salesperson. She would not take no for an answer. Good thing too. She convinced us that the vehicle was of such poor quality that it would require a $1000+ extended warranty. In fact, she was so convincing that we decided against the purchase and walked out of the dealership." (emphasis added)
Heh. Oops.
May 12, 2005 in sales effectiveness, so-called CRM, social customer | Permalink
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» Even the Almost Perfect Customer Experience Takes 15 Years from Working Pathways, Inc
I bought a car last week. We've been looking for another one for some time and not been real happy with what's available (anything under 20 mpg just seems irresponsible). My father-in-law has a fantastic, nearly 15 year old relationship with a dealersh... [Read More]
Tracked on May 12, 2005 8:43:53 PM
